Gift Card Policy
Gift cards are redeemed for products and services. Gift cards do not expire; they are not redeemable for cash. Ken & Company Salon is not responsible for lost or stolen cards.
Ken & Company Salon requires at least a 24-hour advance notice for any cancellation. Appointments cancelled without proper notification will be subject to a cancellation charge equal to 100% of the booked service total. These fees will be charged to your credit card.
Concerning purchases, we will gladly exchange an unused product that was purchased in our salon for another product, though promotional pricing will not be extended.
Guest Safety and Children:
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon. Children’s cuts will be terminated if the child is not enjoying the service.
Cell Phones and Electronic Devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and Payments:
Ken & Company salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express, Discover, and cash are all accepted methods of payment.
We do not accept payment by check.